1. Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays). You’ll receive an email confirmation once your order is placed and another with tracking details once it ships.
2. Shipping Times
Estimated delivery time:
- USA: 4–8 business days
- Canada/International: 7–21 business days (depending on location)
Please note: delays may occur due to customs, weather, or carrier issues.
3. Shipping Rates
Shipping is calculated at checkout based on your location and selected shipping method. We may offer free shipping promotions occasionally.
4. Tracking Your Order
Once your package ships, you’ll receive a tracking link via email. If you haven’t received it within 5 business days, contact us at support@coolhaus.co.
5. Customs & Duties
International customers are responsible for any customs duties, taxes, or import fees.
6. Lost or Damaged Packages
If your order arrives damaged or gets lost in transit, please contact us within 7 days of the delivery estimate with your order number and photos if applicable.
