FREQUENTLY ASKED QUESTIONS
Yes! We work hard to ensure our product photos accurately represent what you’ll receive. All items are handcrafted or printed with care to match the images shown. Please note that for personalized or handmade items, there may be slight variations — which make each piece unique.
Once your order is placed, you’ll receive an order confirmation and receipt via email. If you didn’t receive it or need another copy, please check your spam/junk folder or contact us at support@coolhaus.co with your order number.
To return an item, please contact us at support@coolhaus.co within 7 days of delivery. Include your order number and a brief explanation (e.g. damaged, incorrect item). We'll guide you through the return process.
Please note: we only accept returns for defective or incorrect items, and all products must be in their original condition.
We do our best to restock popular items as quickly as possible. If an item is marked “out of stock,” it may be temporarily unavailable or discontinued. Feel free to contact us at support@coolhaus.co to ask about a specific product — we’re happy to help!
We currently ship to most countries worldwide, including the USA, Canada, the UK, Europe, and Australia. Shipping availability may vary depending on your location. If your country isn’t listed at checkout or you have a specific question, feel free to contact us at support@coolhaus.co.
